352 10 3700 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Service design and leadership Source A related resource from which the described resource is derived Touchpoint Date A point or period of time associated with an event in the lifecycle of the resource 2022 Type The nature or genre of the resource Monogràfic Is Part Of A related resource in which the described resource is physically or logically included. 13(2) Subject The topic of the resource Disseny de serveis Lideratge Abstract A summary of the resource. Número dedicat a entendre millor el concepte del lideratge en el disseny de serveis. Tot i que tendim a associar “líder de disseny” amb un individu, aquest concepte pot ser més vast, implicant un producte o bé, una empresa sencera Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Smart Service Design Subject The topic of the resource Disseny de serveis Intel·ligència artificial Source A related resource from which the described resource is derived Touchpoint Date A point or period of time associated with an event in the lifecycle of the resource 2023 Type The nature or genre of the resource Monogràfic Abstract A summary of the resource. Número dedicat a la relació entre el disseny de serveis i la IA (Intel·ligència Artificial) Is Part Of A related resource in which the described resource is physically or logically included. 13(3) Article Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Achieving interdisciplinary Source A related resource from which the described resource is derived Touchpoint Type The nature or genre of the resource Monogràfic Is Part Of A related resource in which the described resource is physically or logically included. 15(2) Date A point or period of time associated with an event in the lifecycle of the resource 2024 Subject The topic of the resource Disseny col·laboratiu Disseny transdisciplinari Disseny de serveis Abstract A summary of the resource. Se centra en la interdisciplinarietat mateixa. Com és l'èxit i quins són els mètodes provats i provats per aconseguir-ho? Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource The employee journey Source A related resource from which the described resource is derived Touchpoint Date A point or period of time associated with an event in the lifecycle of the resource 2023 Type The nature or genre of the resource Monogràfic Is Part Of A related resource in which the described resource is physically or logically included. 14(1) Subject The topic of the resource Disseny de serveis Productivitat laboral Abstract A summary of the resource. Número dedicat a la relació entre el disseny de serveis i la productivitat dels seus empleats Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Redefining value creation Source A related resource from which the described resource is derived Touchpoint Date A point or period of time associated with an event in the lifecycle of the resource 2023 Type The nature or genre of the resource Monogràfic Is Part Of A related resource in which the described resource is physically or logically included. 14(2) Subject The topic of the resource Disseny de serveis Gestió del disseny Valor afegit Abstract A summary of the resource. En aquest número s’adopta un enfocament diferent del que és habitual en la publicació. En comptes d’analitzar com es practiquen el disseny de serveis, s’exploren les seves finalitats Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Implementing service design Source A related resource from which the described resource is derived Touchpoint Date A point or period of time associated with an event in the lifecycle of the resource 2024 Type The nature or genre of the resource Monogràfic Is Part Of A related resource in which the described resource is physically or logically included. 14(3) Subject The topic of the resource Disseny de serveis Disseny i empresa Gestió del disseny Abstract A summary of the resource. Aquest número explora aspectes pràctics i desafiaments per una implementació amb èxit en el disseny de serveis Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Service design at the dawn of AI Subject The topic of the resource Disseny de serveis Intel·ligència artificial Source A related resource from which the described resource is derived Touchpoint Date A point or period of time associated with an event in the lifecycle of the resource 2024 Type The nature or genre of the resource Monogràfic Is Part Of A related resource in which the described resource is physically or logically included. 15(1) Abstract A summary of the resource. S’explora com la IA està revolucionant el disseny de serveis assumint algunes de les tasques dels dissenyadors i millorant-ne els resultats Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Designing from within Source A related resource from which the described resource is derived Touchpoint Date A point or period of time associated with an event in the lifecycle of the resource 2024 Type The nature or genre of the resource Monogràfic Is Part Of A related resource in which the described resource is physically or logically included. 15(3) Subject The topic of the resource Disseny de serveis Disseny i empresa Description An account of the resource Articles sobre el disseny de serveis interns (unitats dins l'empresa) Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Business transformation by design Source A related resource from which the described resource is derived Touchpoint Date A point or period of time associated with an event in the lifecycle of the resource 2025 Type The nature or genre of the resource Monogràfic Is Part Of A related resource in which the described resource is physically or logically included. 16(3) Subject The topic of the resource Canvi organitzatiu Disseny de serveis Disseny i empresa Abstract A summary of the resource. El disseny de serveis s'ha convertit en una eina clau per a la transformació empresarial, centrada en les persones i amb un impacte més enllà de l'experiència del client. A través de diverses publicacions, s'ha documentat el seu paper en la generació de canvis significatius a les organitzacions Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Bridging disciplines : service design and product management Subject The topic of the resource Disseny de serveis Gestió de productes Source A related resource from which the described resource is derived Touchpoint Date A point or period of time associated with an event in the lifecycle of the resource 2025 Type The nature or genre of the resource Monogràfic Is Part Of A related resource in which the described resource is physically or logically included. 16(1) Abstract A summary of the resource. En la consultoria de disseny, sovint ens trobem a la cruïlla de dues disciplines influents: el disseny de serveis i la gestió de productes. Ambdós camps comparteixen un objectiu fonamental, crear valor per als usuaris i les organitzacions, però aborden aquest repte a través de metodologies diferents, de manera que per superar això, cal un enfocament compartit