351 10 3700 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Identifier An unambiguous reference to the resource within a given context 290 Title A name given to the resource Business as unusual Date A point or period of time associated with an event in the lifecycle of the resource 2017 Is Part Of A related resource in which the described resource is physically or logically included. 8(3) Abstract A summary of the resource. Articles sobre experiències empresarials i casos d'estudi d'èxit en el disseny de serveis Source A related resource from which the described resource is derived Touchpoint Type The nature or genre of the resource Monogràfic Subject The topic of the resource Disseny de serveis Disseny i empresa Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Identifier An unambiguous reference to the resource within a given context 396 Title A name given to the resource Embracing change Date A point or period of time associated with an event in the lifecycle of the resource 2020 Is Part Of A related resource in which the described resource is physically or logically included. 12(1) Abstract A summary of the resource. Número especial que ofereix una selecció d'articles de la revista que ressonen amb la situació de canvi actual i relacionen la pràctica del disseny de serveis amb els temes d'actualitat Source A related resource from which the described resource is derived Touchpoint Type The nature or genre of the resource Monogràfic Subject The topic of the resource Canvi Disseny de serveis Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Identifier An unambiguous reference to the resource within a given context 553 Title A name given to the resource Service design and systems thinking Date A point or period of time associated with an event in the lifecycle of the resource 2021 Is Part Of A related resource in which the described resource is physically or logically included. 12(2) Description An account of the resource Articles que ofereixen exemples pràctics sobre com integrar el pensament sistèmic en el disseny de serveis Source A related resource from which the described resource is derived Touchpoint Type The nature or genre of the resource Monogràfic Subject The topic of the resource Disseny de serveis Pensament sistèmic Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Identifier An unambiguous reference to the resource within a given context 636 Title A name given to the resource Education and capacity-building Date A point or period of time associated with an event in the lifecycle of the resource 2017 Is Part Of A related resource in which the described resource is physically or logically included. 9(1) Source A related resource from which the described resource is derived Touchpoint Type The nature or genre of the resource Monogràfic Subject The topic of the resource Disseny de serveis Ensenyament Pensament creatiu Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Identifier An unambiguous reference to the resource within a given context 715 Title A name given to the resource Measuring impact and value Date A point or period of time associated with an event in the lifecycle of the resource 2017 Is Part Of A related resource in which the described resource is physically or logically included. 9(2) Abstract A summary of the resource. Articles sobre com mesurar l'impacte del disseny de serveis en les empreses (dades qualitatives i quantitatives, revisió del projecte, valoració de l'experiència, enquestes...) Source A related resource from which the described resource is derived Touchpoint Type The nature or genre of the resource Monogràfic Subject The topic of the resource Avaluació Disseny de serveis Disseny i empresa Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Identifier An unambiguous reference to the resource within a given context 999 Title A name given to the resource Service design at scale Date A point or period of time associated with an event in the lifecycle of the resource 2018 Is Part Of A related resource in which the described resource is physically or logically included. 9(3) Abstract A summary of the resource. Articles sobre l'escalabilitat del disseny de serveis en el mercat i els factors que hi intervenen: experiència, creació de capacitats generalitzades, implementació d'estratègies, excel·lència, impacte... Source A related resource from which the described resource is derived Touchpoint Type The nature or genre of the resource Monogràfic Subject The topic of the resource Disseny de serveis Disseny i empresa Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Identifier An unambiguous reference to the resource within a given context 1569 Title A name given to the resource From design to implementation Date A point or period of time associated with an event in the lifecycle of the resource 2018 Is Part Of A related resource in which the described resource is physically or logically included. 10(1) Abstract A summary of the resource. Articles sobre la implementació i execució dels projectes en el disseny de serveis: estratègia empresarial, capacitat organitzativa, condicions i factors en l'execució... Source A related resource from which the described resource is derived Touchpoint Type The nature or genre of the resource Monogràfic Subject The topic of the resource Disseny de serveis Disseny i empresa Gestió del disseny Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Identifier An unambiguous reference to the resource within a given context 1665 Title A name given to the resource Service design and change management Date A point or period of time associated with an event in the lifecycle of the resource 2020 Is Part Of A related resource in which the described resource is physically or logically included. 11(3) Abstract A summary of the resource. Articles sobre la gestió del canvi (canvis organitzatius durant la prestació de nous serveis o la millora dels ja existents) Source A related resource from which the described resource is derived Touchpoint Type The nature or genre of the resource Monogràfic Subject The topic of the resource Canvi organitzatiu Disseny de serveis Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Service design with the planet in mind Subject The topic of the resource Disseny de serveis Desenvolupament sostenible Responsabilitat ambiental Source A related resource from which the described resource is derived Touchpoint Date A point or period of time associated with an event in the lifecycle of the resource 2021 Type The nature or genre of the resource Monogràfic Abstract A summary of the resource. Número publicat amb vistes de la 26a edició de la Cimera de les Nacions Unides sobre el canvi climàtic, d’inspiració per entendre l’impacte des de la posició del dissenyador de serveis i actuar envers la solució de la crisi i la sostenibilitat en general Is Part Of A related resource in which the described resource is physically or logically included. 12(3) Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Measuring service experience Source A related resource from which the described resource is derived Touchpoint Date A point or period of time associated with an event in the lifecycle of the resource 2022 Type The nature or genre of the resource Monogràfic Is Part Of A related resource in which the described resource is physically or logically included. 13(1) Subject The topic of the resource Avaluació Disseny i empresa Satisfacció del consumidor Abstract A summary of the resource. Com podem mesurar la satisfacció dels nostres clients? Les eines com els NPS ens donen prou informació o són massa simples? En aquest número s’aborden aquestes i d’altres preguntes sobre l’experiència del servei en el camp del disseny