346 10 3644 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Identifier An unambiguous reference to the resource within a given context 999 Title A name given to the resource Service design at scale Date A point or period of time associated with an event in the lifecycle of the resource 2018 Is Part Of A related resource in which the described resource is physically or logically included. 9(3) Abstract A summary of the resource. Articles sobre l'escalabilitat del disseny de serveis en el mercat i els factors que hi intervenen: experiència, creació de capacitats generalitzades, implementació d'estratègies, excel·lència, impacte... Source A related resource from which the described resource is derived Touchpoint Type The nature or genre of the resource Monogràfic Subject The topic of the resource Disseny de serveis Disseny i empresa Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Identifier An unambiguous reference to the resource within a given context 1569 Title A name given to the resource From design to implementation Date A point or period of time associated with an event in the lifecycle of the resource 2018 Is Part Of A related resource in which the described resource is physically or logically included. 10(1) Abstract A summary of the resource. Articles sobre la implementació i execució dels projectes en el disseny de serveis: estratègia empresarial, capacitat organitzativa, condicions i factors en l'execució... Source A related resource from which the described resource is derived Touchpoint Type The nature or genre of the resource Monogràfic Subject The topic of the resource Disseny de serveis Disseny i empresa Gestió del disseny Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Identifier An unambiguous reference to the resource within a given context 1665 Title A name given to the resource Service design and change management Date A point or period of time associated with an event in the lifecycle of the resource 2020 Is Part Of A related resource in which the described resource is physically or logically included. 11(3) Abstract A summary of the resource. Articles sobre la gestió del canvi (canvis organitzatius durant la prestació de nous serveis o la millora dels ja existents) Source A related resource from which the described resource is derived Touchpoint Type The nature or genre of the resource Monogràfic Subject The topic of the resource Canvi organitzatiu Disseny de serveis Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Service design with the planet in mind Subject The topic of the resource Disseny de serveis Desenvolupament sostenible Responsabilitat ambiental Source A related resource from which the described resource is derived Touchpoint Date A point or period of time associated with an event in the lifecycle of the resource 2021 Type The nature or genre of the resource Monogràfic Abstract A summary of the resource. Número publicat amb vistes de la 26a edició de la Cimera de les Nacions Unides sobre el canvi climàtic, d’inspiració per entendre l’impacte des de la posició del dissenyador de serveis i actuar envers la solució de la crisi i la sostenibilitat en general Is Part Of A related resource in which the described resource is physically or logically included. 12(3) Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Measuring service experience Source A related resource from which the described resource is derived Touchpoint Date A point or period of time associated with an event in the lifecycle of the resource 2022 Type The nature or genre of the resource Monogràfic Is Part Of A related resource in which the described resource is physically or logically included. 13(1) Subject The topic of the resource Avaluació Disseny i empresa Satisfacció del consumidor Abstract A summary of the resource. Com podem mesurar la satisfacció dels nostres clients? Les eines com els NPS ens donen prou informació o són massa simples? En aquest número s’aborden aquestes i d’altres preguntes sobre l’experiència del servei en el camp del disseny Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Service design and leadership Source A related resource from which the described resource is derived Touchpoint Date A point or period of time associated with an event in the lifecycle of the resource 2022 Type The nature or genre of the resource Monogràfic Is Part Of A related resource in which the described resource is physically or logically included. 13(2) Subject The topic of the resource Disseny de serveis Lideratge Abstract A summary of the resource. Número dedicat a entendre millor el concepte del lideratge en el disseny de serveis. Tot i que tendim a associar “líder de disseny” amb un individu, aquest concepte pot ser més vast, implicant un producte o bé, una empresa sencera Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Smart Service Design Subject The topic of the resource Disseny de serveis Intel·ligència artificial Source A related resource from which the described resource is derived Touchpoint Date A point or period of time associated with an event in the lifecycle of the resource 2023 Type The nature or genre of the resource Monogràfic Abstract A summary of the resource. Número dedicat a la relació entre el disseny de serveis i la IA (Intel·ligència Artificial) Is Part Of A related resource in which the described resource is physically or logically included. 13(3) Article Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Achieving interdisciplinary Source A related resource from which the described resource is derived Touchpoint Type The nature or genre of the resource Monogràfic Is Part Of A related resource in which the described resource is physically or logically included. 15(2) Date A point or period of time associated with an event in the lifecycle of the resource 2024 Subject The topic of the resource Disseny col·laboratiu Disseny transdisciplinari Disseny de serveis Abstract A summary of the resource. Se centra en la interdisciplinarietat mateixa. Com és l'èxit i quins són els mètodes provats i provats per aconseguir-ho? Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource The employee journey Source A related resource from which the described resource is derived Touchpoint Date A point or period of time associated with an event in the lifecycle of the resource 2023 Type The nature or genre of the resource Monogràfic Is Part Of A related resource in which the described resource is physically or logically included. 14(1) Subject The topic of the resource Disseny de serveis Productivitat laboral Abstract A summary of the resource. Número dedicat a la relació entre el disseny de serveis i la productivitat dels seus empleats Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Redefining value creation Source A related resource from which the described resource is derived Touchpoint Date A point or period of time associated with an event in the lifecycle of the resource 2023 Type The nature or genre of the resource Monogràfic Is Part Of A related resource in which the described resource is physically or logically included. 14(2) Subject The topic of the resource Disseny de serveis Gestió del disseny Valor afegit Abstract A summary of the resource. En aquest número s’adopta un enfocament diferent del que és habitual en la publicació. En comptes d’analitzar com es practiquen el disseny de serveis, s’exploren les seves finalitats