345 10 3644 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Identifier An unambiguous reference to the resource within a given context 253 Title A name given to the resource Blurring boundaries Date A point or period of time associated with an event in the lifecycle of the resource 2014 Is Part Of A related resource in which the described resource is physically or logically included. 6(3) Abstract A summary of the resource. Articles sobre la pràctica transdisciplinària (disseny de serveis en les disciplines afins, disseny d'experiències, co-creació) Source A related resource from which the described resource is derived Touchpoint Type The nature or genre of the resource Monogràfic Subject The topic of the resource Disseny de serveis Disseny transdisciplinari Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Identifier An unambiguous reference to the resource within a given context 254 Title A name given to the resource In-house service design Date A point or period of time associated with an event in the lifecycle of the resource 2015 Is Part Of A related resource in which the described resource is physically or logically included. 7(2) Abstract A summary of the resource. Articles sobre el disseny de serveis interns (unitats dins l'empresa) vs. l'externalització (serveis de consultoria) Source A related resource from which the described resource is derived Touchpoint Type The nature or genre of the resource Monogràfic Subject The topic of the resource Disseny de serveis Disseny i empresa Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Identifier An unambiguous reference to the resource within a given context 255 Title A name given to the resource Service design and CX : Friends or foes? Date A point or period of time associated with an event in the lifecycle of the resource 2016 Is Part Of A related resource in which the described resource is physically or logically included. 8(1) Abstract A summary of the resource. Articles sobre la relació entre l'experiència del client (CX) i el disseny de serveis Source A related resource from which the described resource is derived Touchpoint Type The nature or genre of the resource Monogràfic Subject The topic of the resource Disseny de serveis Relacions amb els clients Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Identifier An unambiguous reference to the resource within a given context 256 Title A name given to the resource Selling Service Design Date A point or period of time associated with an event in the lifecycle of the resource 2016 Is Part Of A related resource in which the described resource is physically or logically included. 7(3) Abstract A summary of the resource. Articles sobre les experiències de venda, consells comercials per aconseguir projectes competitius i que aquests s'iniciïn amb èxit en el disseny de serveis Source A related resource from which the described resource is derived Touchpoint Type The nature or genre of the resource Monogràfic Subject The topic of the resource Disseny de serveis Venda Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Identifier An unambiguous reference to the resource within a given context 257 Title A name given to the resource Design thinking and service design doing Date A point or period of time associated with an event in the lifecycle of the resource 2016 Is Part Of A related resource in which the described resource is physically or logically included. 8(2) Abstract A summary of the resource. Articles sobre la interrelació del disseny de serveis i la creativitat (design thinking) Source A related resource from which the described resource is derived Touchpoint Type The nature or genre of the resource Monogràfic Subject The topic of the resource Disseny de serveis Pensament de disseny Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Identifier An unambiguous reference to the resource within a given context 290 Title A name given to the resource Business as unusual Date A point or period of time associated with an event in the lifecycle of the resource 2017 Is Part Of A related resource in which the described resource is physically or logically included. 8(3) Abstract A summary of the resource. Articles sobre experiències empresarials i casos d'estudi d'èxit en el disseny de serveis Source A related resource from which the described resource is derived Touchpoint Type The nature or genre of the resource Monogràfic Subject The topic of the resource Disseny de serveis Disseny i empresa Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Identifier An unambiguous reference to the resource within a given context 396 Title A name given to the resource Embracing change Date A point or period of time associated with an event in the lifecycle of the resource 2020 Is Part Of A related resource in which the described resource is physically or logically included. 12(1) Abstract A summary of the resource. Número especial que ofereix una selecció d'articles de la revista que ressonen amb la situació de canvi actual i relacionen la pràctica del disseny de serveis amb els temes d'actualitat Source A related resource from which the described resource is derived Touchpoint Type The nature or genre of the resource Monogràfic Subject The topic of the resource Canvi Disseny de serveis Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Identifier An unambiguous reference to the resource within a given context 553 Title A name given to the resource Service design and systems thinking Date A point or period of time associated with an event in the lifecycle of the resource 2021 Is Part Of A related resource in which the described resource is physically or logically included. 12(2) Description An account of the resource Articles que ofereixen exemples pràctics sobre com integrar el pensament sistèmic en el disseny de serveis Source A related resource from which the described resource is derived Touchpoint Type The nature or genre of the resource Monogràfic Subject The topic of the resource Disseny de serveis Pensament sistèmic Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Identifier An unambiguous reference to the resource within a given context 636 Title A name given to the resource Education and capacity-building Date A point or period of time associated with an event in the lifecycle of the resource 2017 Is Part Of A related resource in which the described resource is physically or logically included. 9(1) Source A related resource from which the described resource is derived Touchpoint Type The nature or genre of the resource Monogràfic Subject The topic of the resource Disseny de serveis Ensenyament Pensament creatiu Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Identifier An unambiguous reference to the resource within a given context 715 Title A name given to the resource Measuring impact and value Date A point or period of time associated with an event in the lifecycle of the resource 2017 Is Part Of A related resource in which the described resource is physically or logically included. 9(2) Abstract A summary of the resource. Articles sobre com mesurar l'impacte del disseny de serveis en les empreses (dades qualitatives i quantitatives, revisió del projecte, valoració de l'experiència, enquestes...) Source A related resource from which the described resource is derived Touchpoint Type The nature or genre of the resource Monogràfic Subject The topic of the resource Avaluació Disseny de serveis Disseny i empresa